Skip to Content

Forbearance Information – Click here

COVID-19 Assistance Information - Click here

Privacy, Security & Legal

Privacy, Security & Legal

Privacy Statement

Because we value you as our customer, HomeServices Lending wants to provide its customers with detailed information on its privacy policies to address any concerns you may have. We have adopted this Privacy Statement to explain what information may be collected when you utilize our applications and services, how we use this information, and under what circumstances we may disclose the information to affiliates and third parties. We encourage you to carefully review the Privacy Policy provided to you, as any changes to HomeServices Lending’s Privacy Policy will be reflected on this form.

The Effective Date of this Privacy Policy is January 1, 2020

1. Collecting Information
When you apply for a residential mortgage loan either online or in person, we may collect information about you that you share with us. We typically collect two kinds of information about you: (a) information that you provide that personally identifies you; and (b) information that does not personally identify you, which is automatically collected.

a. Personally Identifiable Information: This identification information may include, but is not limited to, your name, physical address, email address, telephone, mobile and fax numbers, details of your real estate, lending, title and insurance needs and references, and other details of your life (“Personal Information”).

b. Non-Personally Identifiable Information: Our definition of non-personally identifiable information is any information that does not personally identify you (“Non-PII”). Non-PII can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous by a de-identification process. We obtain Non-PII about you from information that you affirmatively provide to us, either separately or together with your personally identifiable information. We also automatically collect certain Non-PII from you when you access any applications. This information can include, among other things, IP addresses, the type of browser you are using, the third-party website from which your visit originated, the operating system you are using, the domain name of your Internet service provider, the search terms you use on our applications, the specific web pages you visit, the duration and frequency of your visits, and location information.

c. Cookies, Web Beacons and other Online Tracking Technologies: As you may be aware, it is a common practice that when you visit our consumer applications, we may collect data through the use of cookies, web beacons or other tracking technologies (i.e. small text files placed on your computer by consumer applications), web server logs, and other web tools. This technology allows us to customize your online experience as well as track your use of our system so that we can improve your experience. As a result, HomeServices Lending does not acknowledge Do Not Track (“DNT”) settings. The tracking data we collect may include, but is not limited to, the date, time and location of your visit, the time you spend, the web pages you view, the other consumer applications you visit, your search queries, and basic information about your computer, such as your Internet Protocol (“IP”) address, your domain name, your browser type, and the name of your internet service provider. By continuing to browse our site, you are agreeing to our use of cookies. Most web browsers automatically accept cookies, but will also provide controls that allow you to block or delete them. Instructions for blocking or deleting cookies are generally available in your browser's privacy or help documentation. If you choose to delete cookies, some settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated. You may deactivate cookies if you do not want your browsing to be tracked.

When visiting our consumer-facing applications, you may be directed, through hyperlinks, to other consumer applications that are beyond our control. This Privacy Statement does not cover the collection of information by those other companies and consumer applications. Although we encourage third parties to provide their own privacy policies, we are not responsible for their activities, such as how they handle the information they collect online.

2. How We Use & Share Information Collected

a. Personal Information: We primarily use the identification information you voluntarily share with us to:

  • Customize your experiences and to carry out your online requests;
  • Tell you about our products, services and other offerings;
  • Contact you for a variety of reasons, such as providing you promotional or marketing information for our products or those of our affiliated companies;
  • Communicate with you about your lending and/or real estate transaction;
  • In certain instances, we may also share your personally identifiable information with our third-party vendors and marketing partners that, among other activities: perform functions on our behalf (or on behalf of our affiliated companies); administer our offerings; provide us marketing or promotional assistance; analyze our data; assist us with customer service; and offer other services and products that may be relevant to the purchase or sale of real estate. Our vendors agree to use this information, and we share information with them, only to carry out our requests;
  • On occasion, we use your identification information to validate your identity;
  • As for usage tracking data, we primarily use that information to operate and improve our consumer applications.

You may opt-out from receiving future promotional or marketing information from us, our affiliated companies, and our third-party vendors, or direct that we not share your information with any affiliated companies or third-party vendors. Except as provided in HomeServices Lending’s Privacy Policy, your personally identifiable information will not be sold to any third parties or used in any manner outside the scope of HomeServices Lending’s Privacy Policy without your prior approval. We further reserve the right to disclose your information under limited circumstances, such as to cooperate with law enforcement or judicial authorities as required by law or legal process, to protect our own legal rights, or to protect the public good.

b. Non-PII: We use Non-PII in a variety of ways, including to:

  • Help analyze site traffic, understand customer needs and trends;
  • Carry out targeted promotional activities;
  • Improve our services and offerings.

We may use your Non-PII by itself or aggregate it with information we have obtained from others. We may share your Non-PII with our affiliated companies and third parties to achieve these objectives and others, but remember that aggregate information is anonymous information that does not personally identify you.

Despite the best practices and measures undertaken by companies, the Internet remains a platform susceptible to security breaches. Although we implement and maintain security procedures and practices consistent with industry standards to safeguard your privacy, it is impossible to guarantee the security of all information. We accept no responsibility or liability for the activities of third parties. By using our consumer applications and applications, you agree to our Terms of Use.

3. Processing Location
We process your personal information in the United States. For users located outside of the United States, please see Sections 10 and 11 titled International Users and European Union Residents and General Data Protection Regulation Information for more detailed information.

4. Anti-Fraud Disclosure
Electronic communications such as email, text messages and social media messaging, are neither secure nor confidential. While HomeServices Lending has adopted policies and procedures to aid in avoiding fraud, even the best security protections can still be bypassed by unauthorized parties. HomeServices Lending will never send you any electronic communication with instructions to transfer funds or to provide nonpublic personal information, such as credit card or debit numbers or bank account and/or routing numbers.

YOU SHOULD NEVER TRANSMIT NONPUBLIC PERSONAL INFORMATION, SUCH AS CREDIT OR DEBIT CARD NUMBERS OR BANK ACCOUNT OR ROUTING NUMBERS, BY EMAIL OR OTHER UNSECURED ELECTRONIC COMMUNICATION. EMAILS ATTEMPTING TO INDUCE FRAUDULENT WIRE TRANSFERS ARE COMMON AND MAY APPEAR TO COME FROM A TRUSTED SOURCE.

If you receive any electronic communication directing you to transfer funds or provide nonpublic personal information, EVEN IF THAT ELECTRONIC COMMUNICATION APPEARS TO BE FROM HOMESERVICES LENDING or its affiliates, do not respond to it and immediately contact your mortgage loan originator. Such requests, even if they may otherwise appear to be from HomeServices Lending, are likely part of a scheme to defraud you by stealing funds from you or using your identity to commit a crime. To notify HomeServices Lending of suspected fraud related to your real estate transaction, send an email to fraud.prevention@phmloans.com

5. Updating Our Privacy Policy
We may, from time to time, change our Privacy Policy. Any changes will be reflected on our Privacy Policy with a new "Effective Date."

6. Contacting & Opt-Out Information
You may opt out from receiving marketing-related communications from us on a going-forward basis by contacting us or by using the unsubscribe mechanism contained in each email. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.

Cookies and similar technologies. Please review your browser or device settings for certain cookies and see above to exercise certain choices regarding cookies.

Access, amendment and deletion. Under applicable privacy laws, you may have the right to request to review, make amendments, have deleted or otherwise exercise your rights over your personal information that we hold, subject to certain legal limitations and requirements. If you are subject to such a privacy law, you may submit a request to us related to your personal information:

By submitting a request to us at:
HomeServices Lending
3501 Westown Parkway
West Des Moines, IA 50266

By contacting us at: (866) 531-0904

We follow applicable law to take steps to keep your personal information accurate, complete and up-to-date. In your request that is covered by an applicable privacy law, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. We may only implement requests (a) where required by applicable law and (b) with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

As outlined below, if you are in the European Union/European Economic Area, you may have additional rights.

Deactivation. You can deactivate your account at any time by contacting us at the email address at the bottom of this page. However, you will not be able to access many of the services to deactivate your account. Please note that even if you request deactivation of your account, it may take some time to fulfill this request.

Responding to Requests. Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed. We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

Additional information for certain jurisdictions. We are committed to respecting the privacy rights of individuals under all privacy laws applicable to us. Some privacy laws require that we provide specific information about individual rights to applicable consumers, which we have set forth at the end of this privacy notice:

EU/EEA: if you are in the European Union / European Economic Area, we provide further details about your rights under the GDPR in Section 10 below.

Please note we are unable to disclose or provide you with your Social Security Number, Driver’s License Number, or other government issued identification number, financial account number, any health insurance or medical identification number, an account password, or security questions and answers.

Changes to Our Privacy Notice. HomeServices Lending reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website or Services following the posting of changes constitutes your acceptance of such changes.

7. Minors
Per applicable federal and state law, you must be at least 18 years of age in order to apply for a mortgage, thus you must be 18 years of age in order to register on HomeServices Lending’s website. If you are a California resident under 18 years of age, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfillment of the request may not ensure complete or comprehensive removal.

8. International Users
Our consumer applications are hosted by servers in the United States. If you are located outside of the United States, your personal information may be transferred to the United States. By submitting your personal information, you consent to its transfer to the United States and to its storage, processing, and use there.

9. European Union Residents and General Data Protection Regulation Information
None of our services are targeted towards, directed to or intended as solicitations to consumers in the European Union and/or the European Economic Area (EEA). In the event that the General Data Protection Regulation “GDPR” (a privacy law applicable to consumers residing in the European Economic Union) is applicable to a specific transaction and/or a specific consumer, any such consumer has the below rights.

(a) Right of access. You have the right to obtain from us confirmation as to whether or not personal information concerning you is being processed, and where that is the case, to request access to the personal information. The accessed information includes – among others - the purposes of the processing, the categories of personal information concerned, and the recipients or categories of recipient to whom the personal information have been or will be disclosed. You have the right to obtain a copy of the personal information undergoing processing. For further copies requested by you, we may charge a reasonable fee based on administrative costs.

(b) Right to rectify and complete personal information. You can request the rectification of inaccurate data and the completion of incomplete data. We will inform relevant third parties to whom we have transferred your data about the rectification and completion if we are legally obliged to do so.

(c) Right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your Personal Information. In such instances, your Personal Information may only be processed by us for limited purposes.

(d) Right to erasure (right to be forgotten). You have the right to obtain from us the erasure of personal information concerning you in limited circumstances where:

  • it is no longer needed for the purposes for which it was collected; or
  • you have withdrawn your consent (where the data processing was based on consent); or
  • following a successful right to object; or
  • it has been processed unlawfully; or
  • the data has to be erased in order to comply with a legal obligation to which we are subject.

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary for compliance with a legal obligation or to establish, exercise or defend legal claims.

(e) Right to restriction of processing. You have the right to obtain from us restriction of processing your personal information. In this case, the respective data will be marked and only be processed by us for certain purposes. This right can only be exercised where:

  • the accuracy of your personal information is contested, to allow us to verify its accuracy; or
  • the processing is unlawful, but you do not want the personal information erased; or
  • it is no longer needed for the purposes for which it was collected, but you still need it to establish, exercise or defend legal claims; or
  • you have exercised the right to object, and verification of overriding grounds is pending.

We can continue to use your personal information following a request for restriction, where: (i) we have your consent; (ii) to establish, exercise or defend legal claims; or (iii) to protect the rights of another natural or legal person.

(f) Right to data portability. You have the right to receive the personal information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another entity without hindrance from us, but in each case only where the processing is (a) based on your consent or on the performance of a contract with you, and (b) also carried out by automated means.

(g) Right to object. You have the right to object at any time to any processing of your personal information which has our legitimate interests as its legal basis. You may exercise this right without incurring any costs. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms. The right to object does not exist, in particular, if the processing of your personal information is necessary to take steps prior to entering into a contract or to perform a contract already concluded.

(h) Right to object to our use of your personal information for direct marketing purposes. You can request that we change the manner in which we contact you for marketing purposes. You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.

(i) Right to withdraw consent. If you have given us your consent for the processing of your personal information, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

(j) Right to obtain a copy of safeguards. You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside the EU/EEA. We may redact data transfer agreements to protect commercial terms.

(k) Right to lodge a complaint with your local supervisory authority. You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We ask that you please attempt to resolve any issue with us first, although you have a right to contact your supervisory authority at any time.

To make any of these requests, please follow the instructions outlined in Section 6. We may require that you verify your identity to the exercise of any of these rights. Under certain circumstances, and in the event of a data breach involving your Personal Information that is likely to result in a risk to your rights and freedoms, we are required to notify the applicable supervisory authority within 72 hours after becoming aware of such a breach.

If you have been referred to our Company by a third party corporate client or a relocation services company, our Company is acting as a “Data Processor” under the direction of such corporate client or relocation services company, which are deemed “Data Controllers” under GDPR. The Data Controller is responsible for telling our company how your Personal Information should be used or processed in those specific transactions.

Statement of Fair Lending

HomeServices Lending, LLC ("HSL") is an Equal Housing Lender. HSL has zero tolerance for any form of discrimination in its mortgage lending practices and in the mortgage origination activities of its employees (including its Mortgage Loan Officers), affiliates, or third parties. HSL has a steadfast commitment to fair and responsible lending, and has an obligation to ensure all applicants have an equal opportunity to apply for and obtain credit. In furtherance of this commitment, HSL welcomes all applicants and will never discourage an applicant or deny an application for credit on the basis of race, color, sex, sexual orientation, national origin, religion, age, marital or familial status, disability, receipt of public assistance, or an applicant's exercise of his or her rights under the Consumer Credit Protection Act. HSL believes strongly that it serves an invaluable role within the communities it serves by providing the opportunity of homeownership to any and all qualified applicants who apply for credit. Discriminatory actions or activities are not in furtherance of this goal, are morally reprehensible, are not aligned with HSL's core principles, and have no place within HSL or the industry in which it is a part.

DMCA Notice

In accordance with Digital Millennium Copyright Act (DMCA) provisions that are applicable to Internet Service Providers (17 U.S.C. § 512), HomeServices Lending, LLC takes the ownership of content very seriously, and has strict policy to protect ownership of content displayed on this site, or any HomeServices Lending, LLC hosted subdomain, subdirectory, mega tag or the like. If you believe that your work and/or intellectual property has been posted on this site in a manner that infringes upon your copyright, please provide the following written information to our designated copyright agent below:

  • An electronic or physical signature of the person authorized to act on the behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A direct link to, or a full description of location of the infringing material upon this site, or a hosted subdomain;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

Please ensure that you are the lawful copyright owner or have right to the copyright under the requirements of the DMCA prior to sending notice to HomeServices Lending, LLC. To contact HomeServices Lending, LLC regarding these matters, please direct all inquiries to the following person:

DMCA Contact Name: Katherine Bosma

Address: 14501 George Carter Way, Suite 300, Chantilly, VA 20151

Telephone Number: (703) 653-8557

Email Address: katherine.bosma@phmloans.com


Back to top